Get a quick look at Microsoft Dynamics 365 Customer Insights and how it enables you to transform real-time customer engagement. Learn how to seamlessly unify transactional, demographic and behavioral data, and how AI-driven content recommendations can reshape your brand's customer journey. Watch the video.
What is Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights is a platform designed to enhance customer journeys by uniting various data sources, personalizing marketing efforts, and leveraging AI tools like Copilot for real-time insights. It allows businesses to create engaging experiences by understanding their customers better and delivering tailored interactions across multiple channels.
How does AI improve customer engagement?
AI in Dynamics 365 Customer Insights helps businesses unify customer data and create personalized journeys. It provides AI-driven recommendations for audience segmentation and content creation, enabling companies to deliver the right message at the right time. Additionally, it empowers sellers with real-time leads and insights, facilitating more personalized interactions.
What are the privacy measures in place?
Dynamics 365 Customer Insights incorporates automatic data refresh during the unification process to ensure compliance with privacy and security regulations. This includes adding consent data to maintain transparency and protect customer information while delivering personalized experiences.
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